Returns & Refund Policy

1. Overview

We want you to be satisfied with your purchase. This Returns & Refund Policy explains which products are eligible for return, the applicable timelines, and how refunds are processed.

If you have any questions, please contact us using the information below.

2. Prescription Medications

Due to federal and state pharmacy regulations, prescription medications are not eligible for return once dispensed by the pharmacy.

However, if:

  • Your medication arrives damaged
  • You receive the incorrect medication
  • There is a dispensing error

Please contact us within 30 days of delivery. We will work with the dispensing pharmacy to review the issue and, if appropriate, provide a replacement or refund.

We may require photos or additional documentation to process claims involving damage or errors.

3. Non-Prescription Products

Non-prescription products may be returned within 30 days of delivery, provided that:

  • The item is unopened and unused
  • The product is in its original packaging
  • The safety seal (if applicable) is intact

To initiate a return, please contact us to receive return instructions.

Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.

4. Consultation Fees & Memberships

Fees for medical consultations, provider visits, and subscription or membership services are non-refundable once services have been rendered.

If you cancel a membership:

  • Cancellation will stop future billing
  • You will retain access through the end of the current billing period
  • No partial refunds are provided for unused time unless required by law

5. Refund Processing

If your return or claim is approved:

  • Refunds will be issued to the original payment method
  • Please allow 5–10 business days for processing after approval
  • Your financial institution may require additional time to post the refund

If a return does not meet eligibility requirements, we will notify you.

6. Order Cancellations

Orders may be canceled prior to shipment. Once an order has been processed or shipped, it cannot be canceled.

Prescription orders cannot be canceled once the pharmacy has begun fulfillment.

7. How to Start a Return

To request a return or report an issue, please contact:

Thrivelab
701 North Green Valley Parkway, Suite #213, Henderson, NV 89074-6177

(737) 377-1600

hello@thrivelab.com

Please include your order number and a description of the issue.